Leading eye surgeons at Kraff Eye Institute continue to deliver surgical excellence and a unique patient experience using high-tech and high-touch. Patient portal technology allows patients to do things online and to spend less time on paperwork while specialty teas and concierge-trained staff make the visit a pleasure.

Chicago, IL (PRWEB) November 1, 2007 -- Long regarded as the most experienced laser surgeons in the mid-west, Kraff Eye Institute continues to deliver a unique patient experience. After registering online from home, new patients may enjoy a cup of specialty tea during their office visit.

"We wanted to offer the same type of convenience our patients have come to expect in other areas of their lives. The majority of our patients place a high value on their time and already book travel online. We wanted to implement our own 24/7 online patient communication system allowing patients to communicate on their own time", says Joanna Chmiel, Practice Administrator. "Sophrona Solutions Sage Portal™, the ophthalmology specific industry leader, was an obvious choice."

After nearly a year of online communication, patients are raving about the convenience. "The best part about registering online", writes one satisfied patients "is the fact that I don't or won't have to sit in the doc's office and fill out those horribly long forms." "At the same time", Chmiel notes, "our staff is more efficient, happier, and our costs are down."

While patients conveniently avoid extra time in the office by filling out all of their insurance and medical history online ahead of their appointment, the medical staff has better more accurate information. "The questions patients answer are very intelligently thought out, and it shows", says Dr. William Lissner who reviews the information prior to meeting a new patient.

Whether it is registration online, an excellent cup of Teavana tea in the waiting area, or paying a bill after the visit, the experience Kraff Eye offers patients is surgical excellence paired with extraordinary customer service.

About Kraff Eye Institute
Performing Laser Vision Correction with the state-of-the-art VISX laser since 1991, the physicians at Kraff Eye Institute have been among the most experienced laser surgeons in the United States. The Kraff doctors have been the lead U.S. investigators for all VISX FDA clinical trials and have performed tens of thousands of procedures with the highest levels of precision, safety, and patient satisfaction. Offering comprehensive ophthalmology services, Kraff Eye Institute continues to pioneer in the field of Laser Vision Correction at a national level. For more information about Kraff Eye Institute go to www.kraffeye.com

About Sophrona Solutions
Sophrona Solutions is an innovative healthcare software technology firm offering profitable patient communication solutions and secure patient portal technology to ophthalmology practices nationwide. Sophrona's Sage Portal improves office efficiency and reduces phone call volume while attracting more new patients and increasing patient retention. For more information, visit www.sophrona.com.

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